Cancellation Policy Effective September 1st, 2015
It is our goal to be able to serve our patients in a timely and efficient manner. Appointments are in high demand, and your early cancellation will allow another patient access to timely eye care.
How to Cancel Your Appointment
To cancel your appointment, please call during business hours.Cancellations via email, text or voice mail often don’t allow our staff adequate time to refill an appointment.
Late Cancellations & No Show Policy
A late cancellation is when a patient fails to cancel their scheduled appointment with a 24-hour advance notice and will be considered a missed appointment. A failure to be present at the time of a scheduled appointment will be recorded in your chart as a no show.
- First missed appointment: There will be no charge but the no show will be documented in the patient’s chart
- Second missed appointment: $20 fee will be billed to your account and must be paid prior to scheduling future appointments
- Third missed appointment: $50 fee will be billed to your account and you may be discharged from our practice
Sensorimotor exams require a $50 deposit at the time of scheduling. This deposit will be forfeited if the appointment is canceled without 24 hours advance notice or in the case of a no show. The deposit will be applied to services rendered.